Frequently Asked Questions
How long does shipping take?
Orders typically take 2–7 business days to be produced before they are shipped. Once shipped, delivery times depend on your location and the shipping method selected. U.S. orders generally arrive within a few additional business days.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive an email with tracking information when tracking is available.
Can my order arrive in multiple packages?
Yes. If you purchase multiple products, they may be shipped separately because different products can be fulfilled by different facilities.
Where do you ship?
We ship to many locations around the world. Shipping availability and options may vary depending on the product and destination.
Can I change or cancel my order?
Because many of our products are made to order, we may not be able to change or cancel an order once production has started. If you need to make a change, contact us as soon as possible at info@submallo.com.
What if my order arrives damaged?
We're sorry if that happens! Please contact us at info@submallo.com with your order number and photos of the damaged item. We'll review the issue and help find a solution.
What if my package is lost or doesn't arrive?
If your order hasn't arrived within the expected delivery window, contact us at info@submallo.com and we'll help you look into it.
Do you accept returns?
Return eligibility can vary depending on the product. Please contact us at info@submallo.com before sending anything back so we can help you with the next steps.
How can I contact Submallo?
We're always happy to help! You can reach us at:
We’ll do our best to get back to you as soon as possible.
Where can I find my order information?
Your order confirmation will be sent to the email address provided during checkout. Please check your inbox and spam folder if you don't see it.
Still have a question?
We're here to help. Send us an email at info@submallo.com and we'll be happy to assist you.